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Contact netdash

Email sales or support, chat with us on this site, or ask in Discord.

Email supportContact sales

Email, subject filled in

Chat

  • ChatOn netdash.io, through LiveChat
  • DiscordThe netdash serverJoin Discord

Choose a channel

Email links open your mail client with the address and subject filled in.

  • Support

    Setup, account and billing questions. The subject “Support request” is filled in for you.

    support@netdash.io

    Email support

  • Sales

    Volume purchases, static ISP and datacenter IPs, and custom terms. The subject “Sales inquiry” is filled in for you.

    sales@netdash.io

    Contact sales

  • Live chat

    Chat with us on netdash.io. Live chat is provided by LiveChat. Opening it loads their software, which sets cookies and processes what you type.

    The chat window loads LiveChat's script and cookies only when you open it. Email support instead

  • Discord

    Ask a question in the netdash Discord server.

    Join Discord

  • Enterprise

    More than 50,000 GB in one order, several proxy types for one team, or custom terms. The email opens with a short template for your company, expected traffic or IPs, proxy types and use case. See enterprise proxies for what sales can arrange.

    sales@netdash.io

    Contact sales

  • Affiliate program

    Questions about commission, payouts or referral links. You apply in the dashboard; the affiliate program page explains how.

    support@netdash.io

    Affiliate questions

  • Report misuse

    If you believe traffic from a netdash IP breaks the law or our Terms, tell us. See what to include in a report.

    support@netdash.io

    Report misuse

What to include in a support request

A first message with these details saves a round of follow-up questions, whichever channel you use.

Never share your password in chat, Discord or email.

  • Your netdash username (never your password)
  • The plan and the gateway host and port, for example scale-us.netdash.io:2000
  • The exit country and session settings (-cc-, -session-, -ttl-)
  • The exact command or code you ran
  • The full error message or HTTP status code
  • When it happened, in UTC

Answers you can find now

  • Troubleshooting

    407 errors, timeouts, the wrong exit country and HTTPS requests that skip the proxy.

  • Documentation

    Quickstart, proxy format, sessions, country targeting and billing.

  • FAQ

    Short answers about plans, billing, sessions and setup.

  • Service status

    Checks to run when requests fail, and the details support needs.

Company and partnerships

Privacy choices

We use cookies and similar technologies that this site needs to work and to remember your choice. We also use Google Analytics to understand which pages and features people use: in the EEA, the UK and Switzerland only with your consent. Live chat loads only if you open it. You can change your choice at any time under “Privacy choices” in the footer. Privacy Policy

Privacy choices

Choose what netdash.io may use. You can change this at any time under “Privacy choices” in the footer.

Necessary (always on)

Keeps the site working and secure, and remembers your privacy choices (nd_consent, 12 months).

In the EEA, the UK and Switzerland it stays off until you switch it on; elsewhere it is on unless you switch it off here. Google Analytics 4 measures page views, clicks on links and buttons, use of the price calculator, connection builder and code examples, scroll depth, file downloads, and page-performance metrics. It sets the cookies _ga and _ga_96MPNM6GHH, which last up to 12 months. Google processes this data, which may involve transfer to the United States. We do not send your name, email address or account details to Google Analytics. With this switched on we also remember a referral code or campaign you arrived with (nd_attr, 30 days), so a partner can be credited if you sign up.

Support chat (loads only when you open it)

Our live chat is provided by LiveChat. It loads only when you open the chat window. LiveChat then sets its own cookies and processes the messages you send and technical data about your browser.